Frequently Asked Questions

Most questions can be answered by clicking on the links shown on the right side of each page.  For example, the Shipping link provides answers to most shipping related questions.

If you have a question you can't find an answer to, please don't hesitate to call us.  We can be reached during normal business hours (Pacific Time Zone) at: 800-513-0667. If we aren't able to take your call, please leave a message and we'll get back to you as soon as possible.  You may also contact us by clicking the Contact Us link at the bottom of each page.

If you are having trouble getting emails, or you don't get an expected email link for adminstrative functions like changing your password, the problem is most likely an invalid email address. Login to your account and verify that your listed email address is current and correctly spelled. Also make sure to add ranchotrading.com domain to your safe senders email list.